Lucky Chick Frequently asked Questions

COVID-19 UPDATE
Our website remains available to accept orders, and will ship within 2 days

ORDER ISSUES:

HOW CAN I REACH YOUR CUSTOMER SERVICE TEAM AND WHEN SHOULD I EXPECT A RESPONSE?

For customer service inquiries only, please email sales@LuckyChick.com. Our Customer Service team is available
M-F 9am - 5pm EST. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays.

RETURNS & REFUNDS

Returns
Our return policy lasts 14 days. If 14 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUNDS 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@luckychick.com.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@luckychick.com and send your item to: Luck Chick, 10 S Broadway #6, Nyack NY 10960, United States.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

SHIPPING 
To return your product, you should mail your product to: Lucky Chick, 10 S Broadway #6, Nyack NY 10960, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 Customers can cancel unshipped orders at any time for a full refund. If you wish to cancel or have any questions, please contact customer service at sales@luckychick.com

 I HAVE RECEIVED MY ORDER AND NEED SOME ADDITIONAL ASSISTANCE.
Please contact our Customer Service Team sales@luckychick..com to request replacement for damaged products or report other issues with your order. We will review all issues that are submitted within 14 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their Packing slip.

DELIVERY

WHEN WILL MY PACKAGE BE DELIVERED?

Processing time for orders is 3-5 business days (business days do not include weekends or holidays). These times may be extended during holidays.  Once shipped, delivery time within the United States is 3-6 days and 10-21 business days internationally. We do not offer expedited shipping at this time. All orders are shipped via USPS and UPS. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to international mail carriers.


I AM AN INTERNATIONAL CUSTOMER; DO I HAVE TO PAY CUSTOMS AND TAXES?
Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by KKW Beauty. Customs regulations in the U.S.A. require that we display the full product value on the front of the package. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

PRODUCT FACTS

All of our products are made in the USA

Animal Cruelty Free
Paraben Free
PEG Free
D-5 Free
Vegan

Lucky Chick is Leaping Bunny Certified

Leaping Bunny is the Corporate Standard of Compassion for Animals, a voluntary pledge that cosmetic, personal care, and/or household product companies make to clear animal testing from all stages of product development. The company's ingredient suppliers make the same pledge and the result is a product guaranteed to be 100 percent free of new animal testing. All Leaping Bunny companies must be open to independent audits, and commitments are renewed on an annual basis.


© 2020 Lucky Chick Inc. ALL RIGHTS RESERVED.